GENERAL

Panchtan, with its registered address at Factory: 93-B, Sec. 6-L, Banaras Town, Orangi Town, Karachi West, Sindh, Pakistan, operates the website
https://panchtan.com.
We specialize in the sale and purchase of apparel and accessories under the brand name PANCHTAN.

This Shipping and Delivery Policy (“Policy”) outlines our procedures and policies regarding the delivery and shipping of products purchased on the Panchtan platform.

We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

TERMS OF SHIPPING AND DELIVERY

1. Dispatch and Delivery Timeline

We partner with third-party logistics service providers to handle shipping and delivery. Our exclusive pieces are predominantly made-to-order; therefore, the delivery time for each product may vary.

To check the delivery timeline of any specific outfit, please visit the product page on our website. For further queries, contact us via WhatsApp at +92 332 820 9112.

Please note that delivery timelines are subject to change due to unforeseen circumstances and should be used only as a general indication.

2. Information for Delivery

To ensure timely delivery, we collect essential information such as name, shipping address, billing address, landmarks, and contact details. Customers are responsible for providing accurate information. Panchtan shall not be liable for delivery failures or delays due to incorrect details.

3. Delivery Attempts

After the initial delivery attempt, we will contact the cardholder via their registered email or phone number. Additional charges may apply for any subsequent delivery attempts.

4. Delay in Delivery

Delays may occur due to logistical challenges, weather conditions, political disruptions, or other unforeseen circumstances. We will keep customers informed of any delays and revised delivery dates through official communication channels.

5. Actions of Delivery Personnel

While we engage reputable delivery partners, Panchtan is not liable for any acts or omissions of delivery personnel. Any disputes must be resolved directly between the customer and the delivery service provider.

6. Tracking Information

Once your order is processed, you will receive a unique tracking ID via SMS and/or email. Tracking information may also be provided via WhatsApp or social media upon request. Please note that tracking updates may experience delays beyond our control.

7. Delivery Charges – Pakistan

We offer free nationwide delivery across Pakistan.

8. Delivery Charges – International

International delivery charges are calculated based on destination and shipment weight. Duties, customs taxes, and import charges are not included in the checkout price and are the responsibility of the customer upon delivery.

9. Customer Responsibility for Customs Clearance and Delays

Customers are responsible for any items held by customs authorities. Panchtan is not liable for customs delays, fines, or penalties. Compliance with customs regulations and documentation is solely the customer’s responsibility.

GOODS / SERVICES NOT RECEIVED

1. Definition

“Goods and Services Not Received” refers to situations where customers do not receive their order within the expected timeframe or as described, including failed deliveries or disputes despite delivery confirmation.

2. Eligibility

This policy applies to all customers who place an order with Panchtan.

3. Delivery Address and Confirmation

Orders are dispatched to the address provided during checkout. Delivery is contactless, and proof of delivery is provided by our third-party courier, stating sender and receiver details.

4. Confirmation of Delivery

A tracking number will be issued as confirmation that the goods have been dispatched.

5. Timeframe

Customers must report non-receipt issues within 7 working days from the expected delivery date (excluding weekends and public holidays).

6. Reporting

To report an issue, contact us via WhatsApp at +92 332 820 9112 or email Panchtan.com@gmail.com.

7. Missing Delivery Disputes

By accepting these terms, the cardholder absolves Panchtan from responsibility for missing deliveries. The tracking number serves as proof of dispatch, and no credit card dispute may be raised for missing deliveries.

Customers are advised to contact the courier company directly for delivery-related disputes. Our support team can assist in coordination where required.

8. Contactless Delivery

All deliveries are contactless. The absence of a physical signature does not invalidate delivery, as tracking confirmation serves as proof.

9. Customer Responsibility

Customers must ensure shipping details are accurate and promptly communicate delivery issues directly with the courier service.

10. Investigation

Upon reporting an issue, customers must provide the order number, description of the issue, and any supporting documentation. Panchtan will investigate internally and communicate the outcome.

11. Further Assistance

For additional assistance, contact us at Panchtan.com@gmail.com or WhatsApp +92 332 820 9112.